warranty information / claim

In line with our unwavering dedication to customer-centricity, our Warranty Team stands ready to provide comprehensive support for any equipment procured from our inventory that may present operational challenges. Our extensive inventory encompasses spare parts for the majority of the machinery we offer for sale, and for those instances where specific components are not readily available, our team is fully equipped to facilitate the procurement process on your behalf.

To ensure a seamless resolution process, we kindly request that you maintain a copy of your purchase invoice as proof of transaction. Additionally, there may be occasions when we will ask for the return of a faulty component to our warehouse as part of the verification process. Nevertheless, in most instances, high-quality photographic evidence of the damaged component will suffice to expedite the resolution of your issue.



  • 7 years warranty on structural frame not including coatings.
  • 2 years warranty on major mechanical components – guide rods, plates, bearings, pulleys.
  • 1 year on minor mechanical components – Linear Bearing, switches, cables
  • 6 months on upholstery, grips and others not listed.


  • 7 years warranty on structural frame not including coatings.
  • 3 years on AC motor.
  • 2 years on DC motor, display PCB, Motor controller, Generator, ECB Brake.
  • 1 year on wear items.