1. Do you only work with gyms and commercial facilities?
ANS: No. While our equipment is designed for high-traffic environments, we also support serious home users, wellness studios, hotels, clinics, and training professionals who want reliable gear that delivers long-term value.

2. Can I buy equipment directly online?
ANS: Yes. You can browse and order online. If you’re not sure what fits your space or
goals, our team is here to help you choose with confidence.

3. Do you help with gym layout and planning?
ANS: Yes. Whether you're building from the ground up or improving an existing space, we offer expert support to help you design a layout that works. Visit our Design Your
Gym page to get started.

4. Can I customise the look of my equipment?
ANS: Yes. We offer a range of colour and configuration options for selected products.
Contact our team to discuss what's possible.

1. Do you ship outside the U.S.?
ANS: We primarily serve the U.S., but we’re happy to discuss international orders. Get in
touch to confirm delivery options for your location.

2. What should I do if I entered the wrong shipping address?
ANS: If your order is returned due to incorrect contact or delivery information, you will be responsible for additional shipping or storage costs.

1. Can I return a product if I change my mind?
ANS: Yes, within 15 days of delivery. Returns must be approved in advance. A 20%
restocking fee and return shipping costs will be deducted from your refund.

2. What condition should returned products be in?
ANS: Products must be in like-new condition, in the original packaging, and secured on a
pallet if that’s how it was delivered.

3. How long do refunds take?
ANS: Once your return is received at our warehouse, we’ll process it within 3–5 business days. Refunds are issued to your original payment method within 48 hours after processing.

4. Can I cancel my order?
ANS: Orders can be cancelled if they haven’t shipped yet. A restocking fee of up to 15%
may apply. If the order has already left the warehouse, the return policy applies.

5. What happens if I refuse delivery?
ANS: You’ll be responsible for all shipping and handling costs in both directions.

1. What warranty do you offer?

Our warranty varies by product type:

Commercial Strength Equipment

• 7 years on structural frame (excluding coatings)
• 2 years on major mechanical components
  1 year on minor mechanicals (e.g. cables, switches)
• 6 months on upholstery, grips, and wear items

Commercial Cardio Equipment

• 7 years on structural frame (excluding coatings)
• 3 years on AC motors
• 2 years on DC motors, controllers, PCB, brakes
• 1 year on wear items

2. What if something arrives damaged?
ANS: Report any defects within 30 days of delivery to qualify for a replacement or refund. After 30 days, issues are covered under your product warranty.

3. Do you stock spare parts?
ANS: Yes. We keep a wide inventory of replacement parts and can help source anything not readily available.

4. How do I submit a warranty claim?
ANS: Contact our support team and provide your proof of purchase. In most cases, clear
photos of the issue are enough. Occasionally, we may request return of the damaged
part.

1. Should I register my product?
ANS: Yes. It helps us process warranty claims and support requests faster. Visit our
Product Registration page to complete your registration.

2. Can I become a distributor?
ANS: We’re always open to strong partnerships. Reach out to our team start the
conversation.